Omnichannel messaging
WhatsApp, web chat, SMS, voice and email in one place, with a single conversation history that follows the customer across channels.
Not a chatbot bolt-on. A complete, enterprise-grade service platform, unified across every channel your customers use.
WhatsApp, web chat, SMS, voice and email in one place, with a single conversation history that follows the customer across channels.
Natural voice calls and outbound campaigns with barge-in and warm transfer. Sensitive cases reach your team with full context attached.
Book appointments, check orders, take payments and trigger back-office actions, automations that resolve the request, not just reply.
Currency, telephony, payment gateway, language and compliance switch automatically by region, from Ghana to the UK to the Gulf.
Upload your documents and policies; retrieval-augmented answers stay accurate and cite the source, with no hallucinated facts.
Live dashboards for containment, CSAT, channel mix and cost, with a supervisor console for real-time takeover.
A live workspace: conversations across every channel, containment and cost at a glance, and a human one click away.
| Contact | Channel | Intent | Status | Time |
|---|---|---|---|---|
| Amara O. | Order status | Contained | 2m | |
| visitor 8f21 | Web chat | Refund request | Needs a human | 6m |
| Tom R. | SMS | Opening hours | Contained | 11m |
| visitor 3a90 | Web chat | Book appointment | Live | now |
Spin up a workspace in minutes, choose your region, and watch Pulse handle real conversations end to end.